Possession to get out of the limpasse. When you receive the product, please test it immediately and let us know if all is well and if so, we ask you to post positive feedback. In accordance with Article 5 of Legislative Decree 185 of 1999, the customer has the possibility of terminating the contract/order stipulated on the internet without any penalty and without the need to give any explanation, in accordance with the following conditions. The right of retraction is extinguished: for lack of the essential condition of integrity of the property (packaging and/or its contents) use, even partial, of goods and possible consumables the absence of integral elements of the product accessories, cables, manuals, parts ...Damage to the product for reasons other than transport in the cases mentioned above, we will return the purchased property to the shipper. Customers who purchase with a tva number and those who purchase custom products cannot exercise the right of withdrawal. To exercise this right of withdrawal, the customer must send a recommended letter with acknowledgement to the address below within 14 (ten) working days of receipt of the products ordered. The communication can be sent, within the same time frame, also by telegram, telex and fax, provided it is confirmed by recommended letter with acknowledgement within 48 hours.
The communication must contain: the manifestation of the willingness to make use of the benefit granted by legislative decree 185 of May 22, 1999 the indication of the product or products for which you decide to make use of the right to retract the data relating to your bank account (this to allow the refund of the amount owed) to obtain the refund of the price, the customer must, at his own expense, return the products purchased at our address. Responsibility we disclaim any responsibility for the loss of items after the delivery of the goods. Technical information the technical information entered is obtained from the information published by the manufacturer of the items included in our catalogue.